Account & Password

How can I change my password?
• Log in to your account on starteverest.com
• Go to “Change Password”
• Follow the steps and click Submit
• A new password will be sent to your registered email

Booking & Destination

How do I Booking?
• Simply enter or type the city name or Hotel name in the search bar

Modify / Cancel Booking

How can I change or cancel my booking?
• Log in → Go to My Account
• Select your booking itinerary
• Click Cancel / Modify
• Submit your request with reason

👉 Note: Changes or cancellations depend on hotel policy, rate, and availability
👉 Additional charges may apply

📞 You can also contact support: +977 9700004845 (24/7)

Services & Facilities

What services do you provide?
We offer:
• Hotels & Resorts
• Guest Houses & Motels
• Homestays
• Banquet Facilities
• Long-term apartment rentals

Also Group Booking

Payments

What is online payment?
A fast and secure way to book and confirm instantly

What do I need to pay online?
• Credit card / Debit card / Available online method

Where do I get confirmation?
• Instantly on screen + sent to your email

Refund & Issues

What if I cancel a paid booking?
• Refund will be processed to your account
• Charges may apply based on policy

Didn’t receive confirmation?
• Wait up to 24 hours
• Or contact: +977 9700004845

Hotel Related

Do children get discounts?
• Depends on hotel policy

What does the total price include?
• Room cost + service fees

Can I book by phone?
• Yes, via customer service

Can I book without email?
• Yes, contact support team

Can I book for someone else?
• Yes, online or via support

Important Information

Why do hotel prices change?
• Due to demand, availability, and currency changes

Will my room match the photos?
• May vary slightly (design, size, furnishings)

How late can I check in?
• Depends on hotel policy
• Inform hotel for late arrival

How do I know my booking is confirmed?
• Voucher sent via email with booking reference

Hotel says no reservation.
• Guest names shared closer to arrival (within 72 hrs)

What if I arrive late?
• Inform hotel or support to avoid “No Show”

How do I reach the hotel?

• Address & contact details included in booking voucher